Regulamin hotelowy

Hotel Regulations

1. The regulations define the rules for providing services, responsibilities, and staying on the hotel premises and are an integral part of the agreement, which is established by signing the registration form, making a reservation, or paying a deposit or full payment for the stay at the hotel.

.2. By undertaking the aforementioned actions, the guest confirms that they have read and accepted the terms of the hotel regulations. The regulations are available for review at the hotel reception, in each hotel room, as well as on the hotel's website.

3. The quest who is renting a room in the hotel is required to present a photo identification document confirming their identity to the receptionist upon check-in and to fill out a registration form.

4. In registration form, the guest personally fills in their name, address, stay details, email address, and signs it. The guest may also indicate their preference to receive commercial information to the provided email address. Upon the guest's request, the receptionist is obligated to independently enter the remaining registration data from the identification document.

5. The hotel reserves the right to require full payment in advance, equivalent to 100% of the reservation cost, before issuing the room key. In the event of a no-show during the first day of the reservation, the hotel will not be bound by the reservation and the deposit will be forfeited.

6. In case of any damage, the guest should ntify the hotel reception immediately upon discovering it. The 24-hour telephone number for the reception is extension 100 or 111.

7. The hotel provides services according to its standards. In case of any complaints regarding the quality of services , the guest is kindly requested to report them immediately at the reception, allowing the staff to promptly address the issue.

8. The hotel day lasts from 4:00 PM on the day of arrival until 12:00 PM the following day. If the guest does not specify the duration of their stay when renting a room, it is assumed that the room has been rented for one day (excluding package stays).

9. If the guest wishes to extend their stay beyond the period indicated on the day of arrival, they should inform the reception by 9.00 AM on the day when the room rental term expires. The hotel will accommodate the request for an extended stay based on availability.

10. Unregistered persons are allowed to stay in the hotel room between the hours of 7:00 AM and 10:00 PM.

11. The presence of unregistered persons in theguest's hotel room after 10:00 PM implies the guest's consent to the paid accommodation of those persons, according to the current price list. Persons who are not registered guests are allowed to stay in the hotel room between the hours of 7:00 AM and 10:00 PM.

12. Throughout the entire duration of their stay in the hotel, childern under the age of 10 should be under the constant supervision and care of adults. Legal guardians of the children are responsible for their behavior, including any damages caused.

13. Within the hotel premises, including hotel rooms, according to the Act of April 8, 2010, amending the Act on Protection of Health Against the Effects of Tobacco Use and Tobacco Products, as well as the Act on State Sanitary Inspection (Journal Of Laws No. 81, item 529), smoking cigarettes and tobacco products is strictly prohibited. Smoking is only allowed in designated areas.

14. Violating the smoking ban of cigarettes and tobacco products in the hotel room is equivalent to giving consent, by the guest renting the room, to cover the costs of room deodorization in the amount of 1000 PLN.

15. The hotel enforces a period of nighttime silence from 22:00 to 7:00 the following day.

16. During the period of nightime silence, guests and individuals utilizing the hotel's services are obliged to conduct themselves in a manner that does not disturb the peace and tranquility of other guests.

17. The guest is fully responsible, both legally and financially, for any damage or destruction caused to the hotel's furnishings and facilities, whether by themselves or by their visitors.

18. Due to fire safety regulations, the use of heaters and other eletricaldevices that are not part of the room's equipment is prohibited in hotel rooms and other hotel premises. This restriction does not apply to chargers and power adapters for computers and audiovisual equipment.

19. Each time a Guest leaves the room, they should ensure that the doors are securely closed.

20. The hotel's liability for the loss or damage of item brought by the Guest into the hotel is regulated by the provisions of articles 846-849 of the Civil Code. The hotel is not responsible for valuable items that are not deposited at the reception's safe.

21. Personal items left in the room by departing Guests will be kept at the reception for a period of 3 months for them to be collected personally or through a courier arranged and paid for by the Guest. In the event of unclaimed forgotten items, the hotel may donate them to charity or for public use.

22. The administrator of your personal data is PBM Południe Spółka Akcyjna Sp.k. with its registered office in Rytro, 33-343 Rytro 380, KRS 0000720510. For any matters related to the processing of your personal data by the Administrator, you can contact us via email at recepcja@perlapoludnia.pl.

23. Your personal data will be processed for the following purposes:

Upon the Guest's completion of the "Registration Form," an agreement for the provision of hotel services is established. If the required personal data specified in the document is not provided, we will not be able to provide the services stipulated in the agreement. The data obtained in connection with the concluded agreement will be processed for the period of limitation of tax claims or civil law claims of the Hotel or the Guest, depending on which of these events occurs later.
When a Guest expresses their intention to use other hotel services (such as SPA services, swimming pool), we process their personal data based on Article 6(1)(b) of the GDPR, which states that the processing is necessary for the performance of a contract to which the data subject is a party or for the implementation of pre-contractual measures at the data subject's request. Providing personal data is voluntary. Failure to provide the data will prevent the purpose of using SPA services (e.g., in the case of a medical interview before a treatment) constitutes special category personal data (health data). The administrator has the right to process this data when the data subject gives their consent (Article 9(2)(a) of the GDPR). In the event of a lack of consent to the processing of special category personal data, it will not be possible for the hotel to provide SPA services. Data obtained in connection with the concluded agreement will be processed for the period necessary for the limitation of tax or civil law claims of the hotel or the guest, depending on which of these events occurs later.
If a Guest voluntarily gives consent for direct marketing and receiving commercial information in the form of a newsletter service, the Administrator processes their personal data for the purpose of sending marketing information and offers about products and services (Article 6(1)(a) of the GDPR) for the duration of providing electronic services (Article 6(1)(b) of the GDPR) intil the Guest withdraws their consent in this regard.
For the purpose of guest satisfaction surveys, based on Article 6(1)(f) of the GDPR, which refers to the legitimate interests pursued by the Administrator, namely conducting statistical analysis of guest satisfaction with the hotel services, we store guest opinions for a period of up to one year from the time they are expressed.
For the purpose of being able to contact representatives of the company placing orders, we process personal data based on Article 6(1)(f) of the GDPR, which allows processing when it is necessary for the purposes of the legitimate interests pursued by the Administrator or a third party, and when it is necessary for establishing a relationship between us. The Administrator will process the personal data for the duration of the contract execution. Providing the data is voluntary but necessary for us to establish contact.
In order to carry out a purchase transaction, issue an invoice, maintain accounting records, and fulfill our tax obligations, we process personal data based on Article 6(1)(b) and (c) of the GDPR. The legal basis for processing is not only the contract but also a legal obligation. When you request an invoice for your company, we can only issue it if you provide us with the required data as specified in our form. Failure to provide personal data will result in being unable to issue an invoice. We also have an obligation to keep accounting records and other documents as required by law. Guest's personal data will be stored for the period specified by applicable laws and regulations.
In order to fulfill the initiated guest complaint process, we process personal data for the purpose of complaint handling based on legal provisions and in connection with the executed contract for the duration required by applicable laws (Article 6(1)(b) and (c) of the GDPR).
In order to exercise our right to pursue claims arising from our business activities, we process personal data based on the legitimate interests pursued by the Administrator for the duration necessary to pursue such claims (Article 6(1)(f) of the GDPR).

24. Video surveillance

Video surveillance is in operation in the hotel. The justification for its use is the legitimate interest of the Administrator (Article 6(1)(f) of the GDPR), and in the case of employees, based on the aforementioned article in conjunction with Article 222(1) of the Labor Code of June 26, 1974 (Journal of Laws 1974, No. 24, item 141). The purpose of processing data from the hotel's video surveillance is:

Ensuring the safety of guests and other indiviiduals present on the hotel premises and its surroundings.

Resolving any conflicts or incidents that may arise.

Restricting access to the hotel and its premises to unauthorized individuals.

Data processing through video surveillance includes the hotel reception, equipment storage area, and swimming pool.

The viedo recordings will be stored for a period of 14 days and will then be permanently deleted unless, due to special circumstances (such as an accident or criminal offense), it is necessary to retain the surveillance footage for a longer period than 14 days.

25. The Guest has the right to request from the Administrator:

Access to their personal data;
Rectification of their personal data;
Erasure of their personal data;
Restriction of the processing of their personal data;
Lodging a complaint with the supervisory authority;
Objecting to the processing or transfer of their personal data;
Withdrawing consent for the processing of their personal data at any time. The withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal.

26. Guest's personal data may be disclosed to other entities cooperating with the Administrator solely for purposes related to the execution of agreements provided by the Administrator, including:

Entites cooperating with the Hotel in the provision of the hotel services;
Business partners who supply goods, services, and offers;
The entity hosting the Hotel's websites;
Legal offices cooperating with the Hotel;
Insurance companies cooperating with the Hotel;
When using electonic payment methods or credit/debit cards, the Administrator provides the collected personal data to the selected entity handling such payments;
IT companies and companies providing support and management of the Hotel's IT infrastructure;
Companies specializing in personal data protection.

More information about data recipients can be found in our "Privacy Policy" on the website or in the informational obligations displayed in the Hotel.

27. Your data is not subject to automated decision-making, including profiling.

28. In case of a breach of the provisions of this regulation, the hotel may refuse further provision of services to the person who violates them. The person is obligated to settle any outstanding payments for the services rendered this far and any damages identified.

29. The Hotel reserves the right to refuse admission to a guest who has significantly violated the regulations during a previous stay, causing damage to the hotel property, other guests, or harm to the guest's or hotel staff's well-being, or who has otherwise disrupted the peace and tranquility of the hotel.

30. The hotel complies with standards for the protection of minors. Therefore, to ensure safety and compliance with applicable standards, hotel staff, whenever possible, identify the child and the guardianship relationship between adults and minors at check-in. Therefore:

The receptionist may require proof of identity by showing a valid photo ID, such as an ID card, passport or other recognized ID.
In the case of a minor traveling without legal guardians, their consent is required for the child's stay at the facility.

GDPR- General Data Protection Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC.

CHILD PROTECTION PROCEDURES

Preamble

Taking into account the content of the United Nations guidelines on business and human rights, recognizing the important role of business in ensuring respect for children's rights, in particular the right to protect their dignity and freedom from all forms of harm, Perła Południa adopts this document as a model of rules and procedures in in case of suspicion that a child staying in our hotel is being harmed and to prevent such threats. We will implement our hotel's child protection policy through these policies.

Hotel Perła Południa conducts its operations with the highest respect for human rights, in particular the rights of children as people who are particularly vulnerable to harm.
The hotel recognizes its role in running a socially responsible business and promoting desirable social attitudes.
Our hotel in particular emphas the importance of the legal and social obligation to notify law enforcement authorities of any suspected crime to the detriment of children and undertakes to train its staff in this regard.
Hotel Perła Południa undertakes to educate staff about circumstances indicating that a child staying at the facility may be harmed and how to respond quickly and appropriately to such situations. One of the forms of effective prevention of child abuse is the identification of the child staying in the facility and his/her relationship with the adult with whom he/she stays in the facility. The staff takes all possible steps to identify the child and his relationship with the adult with whom he is in the facility.

Procedure in case of suspected child abuse

Whenever possible, identification of the child and his/her relationship with the adult with whom he/she is staying at the facility should be made.
In unusual and/or suspicious situations indicating a possible risk of harm to the child, identification is obligatorily carried out by a receptionist.
In order to identify the child and his/her relationship to the person with whom he/she is staying at the facility, one should:
- Ask about the child's identity and the child's relationship with the person with whom he or she came to the facility or is staying there. For this purpose, you may ask for the child's identity document or other document confirming that an adult has the right to care for the child at the facility. If you do not have an ID document, you can ask for the child's data (name, surname, address, PESEL number).
- If there are no documents indicating the relationship between the child and the adult, the adult and the child should be asked about this relationship.
- If the adult is not the child's parent or legal guardian, you should ask whether they have a document confirming the parents' consent to the adult and the child traveling together (e.g. a written declaration).
- If an adult does not have a parental consent document, the receptionist should ask for the telephone number of the above-mentioned persons in order to call and confirm that the child is staying in the facility with a foreign adult with the knowledge and consent of the parents/legal guardians.
In the event of an adult's resistance to presenting the child's document and/or indicating the relationship, it should be explained that the procedure is intended to ensure the safety of children using the Perła Południa Hotel and has been developed in consultation with non-governmental organizations operating in this field.
Once the matter has been clarified in a positive manner, thank them for taking the time to make sure the child is well cared for and reiterate that the procedure is intended to ensure children's safety.
If the conversation does not dispel doubts regarding the suspicion of the adult and his intention to harm the child, you should discreetly notify your supervisor and security staff (if they are on the premises at that time). In order not to arouse suspicion, you can, for example, refer to the need to use the equipment at the back of the reception, asking an adult to wait with the child in the lobby, restaurant or other place.
From the moment the first doubts arise, both the child and the adult should be under constant observation by the staff and not left alone.
The superior who has been notified about the situation decides to notify the police or, in case of doubt, takes over the conversation with the suspicious adult to obtain further explanations.
If the interview confirms the belief that an offense has been attempted or committed to the detriment of the child, the superior notifies the police. The procedure is further applied in the event of circumstances indicating harm to the child.
If employees of other departments of our hotel witness unusual and/or suspicious situations, e.g. cleaning service, room service, bar and restaurant employees, relaxation zone employees, security staff, etc., they should immediately notify their supervisor, who will decide to take appropriate action.
Depending on the situation and place, the superior verifies to what extent the suspicion of child abuse is justified. For this purpose, it selects appropriate measures to clarify the situation or decides to intervene and notifies the police.

Procedure in case of circumstances indicating child abuse

If you have a reasonable suspicion that a child staying at the facility is being harmed, you should immediately notify the police by calling 112 and describing the circumstances of the incident. Depending on the dynamics of the situation and circumstances, the call is made by a person who is a direct witness of the event (employee/supervisor). If the notifier is an employee, he or she also informs his or her superior about the event.
There is reasonable suspicion of child abuse when:
- the child disclosed the fact of abuse to an employee of the facility,
- the employee observed abuse,
- the child shows signs of abuse (e.g. scratches, bruises), and when asked answers incoherently and/or chaotically and/or becomes embarrassed, or there are other circumstances that may indicate abuse, e.g. finding pornographic materials involving children in an adult's room.
In this situation, the child and the person suspected of harming the child should be prevented from leaving the facility.
In justified cases, a citizen may arrest a suspected person. In such a situation, until the police arrive, the person should be kept under the supervision of two employees in a separate room away from the view of other guests.
In all cases, the child's safety must be ensured. The child should remain under the care of an employee until the police arrive.
If there is a justified suspicion that a crime has been committed involving the child's contact with the perpetrator's biological material (sperm, saliva, epidermis), the child should, if possible, not be allowed to wash or eat/drink until the police arrive.
After receiving the child by the police, one should secure the monitoring material and other relevant evidence (e.g. documents) regarding the incident and, at the request of the services, submit a copy of them by registered mail or in person to the prosecutor or the police.
After the intervention, the event must be described in an event log or other document intended for this purpose.

Hiring people to work with children

All people working with children must be safe for them, which means, among other things, that their employment history should indicate that they have not harmed any child in the past.
Each person employed by Hotel Perła Południa for work related to education, recreation and child care must be checked in the Register of Sexual Offense Perpetrators. Checking a person in the Register is done by printing the results of searching for a person in the Register with limited access, which is then inserted into the personal file of the checked person. The check should be repeated every year.
All employees employed to work with children, including people who may have potential contact with children, should declare that they have no criminal record and that there are no pending proceedings for acts against children.

Glossary:

For the purposes of this document, the meaning of the following terms has been clarified:

A child is any person under 18 years of age.
A strange adult is any person over 18 years of age who is not the child's parent or legal guardian.
Harming a child means committing a crime against him or her.
Crime against a child - all crimes that can be committed against adults may be committed against children, and additionally crimes that can only be committed against children (e.g. sexual abuse under Article 200 of the Penal Code). Due to the specific nature of tourist facilities, where isolation can be easily obtained, the crimes that are most likely to occur there will be crimes against sexual freedom and decency, in particular rape (Article 197 of the Penal Code), sexual abuse of insanity and helplessness ( Art. 198 of the Penal Code), sexual exploitation of a dependent or critical situation (Art. 199 of the Penal Code), sexual exploitation of a person under 15 years of age (Art. 200 of the Penal Code), grooming (seduction of a minor by means of distance communication - Art. 200a of the Penal Code) .
An employee employed to work with children who should be checked in the Register of Sexual Offense Perpetrators is any person employed to perform this type of duties, including a person employed under a civil law contract, an apprentice, an intern and a volunteer, regardless of the citizenship and age of that person.